We deliver Australia Wide*, we use Australia's leading courier companies to ensure your order is delivered quickly and directly to your door. Shipping estimates can be viewed on the shopping cart page, once an item has been added to the
cart. Final shipping costs are calculated at checkout unless stated in the item description to contact us directly for a quote. Shipping costs vary depending on product weight and your location. Any items advertised as 'Free Delivery' are delivered to your door at no charge.
Tom's Small Engines reserve the right to charge higher freight costs on bigger and bulkier items after the item is purchased to align with constantly changing freight rates, if this is the case, we will be in contact straight away to discuss with you and if both parties cannot agree mutually, you will be fully refunded.
*Unfortunately, as good as our couriers are, they can't get everywhere, if this is the case, we will call you prior to shipment and discuss the options of a mutual drop off point or we will offer a full refund on the purchase.
We maintain a comprehensive inventory of items in stock and strive to ship all orders as soon as your order is received and payment made. We don't ship orders on weekends or public holidays.
You will be able to trace your delivery online with a unique tracking number which will be emailed to you once the item is dispatched.
Approx Delivery Times
Melbourne, Sydney, Adelaide 1-4 business days after dispatch
Brisbane, Canberra, Geelong, Newcastle 2-5 business days after dispatch
Perth, Hobart, Darwin 3-7 business days after dispatch
Non Metro - VIC, NSW, SA 3-7 business days after dispatch
Non Metro - WA, TAS, QLD 4-10 business days after dispatch
Far North WA, Far North QLD and NT 7-14 business days after dispatch.
Dispatch from the warehouse is 1-5 days.
Note: Delivery times are as provided by our carriers and are estimates only. Delays may occur during peak periods, and due to factors outside the carriers control.
A re-delivery fee will be charged on buyers for item that is undeliverable and/or returned to us due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm AEST) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
Backorders
In some cases, we may be temporarily out of stock on a particular item. In such cases, we will either hold your entire order for a few days until the item is in stock, or we may ship a partial order and then send the back ordered items separately when they become available. If we ship a partial order, your credit card will be charged in full at the time of first shipment. If your order will be delayed more than 5 business days, we will let you know the expected shipment date by e-mail or phone call.
Undeliverable or Refused Shipments
If a shipment is returned to us because the address you provided in your order is undeliverable or incorrect, you will be responsible for the full cost of shipping the order to a corrected address; we will contact you to obtain a correct address and approval for the additional shipping charge. If you choose not to have the order delivered again, we will refund your purchase price, less a 15% restocking fee. If a shipment is returned to us because you refuse delivery for any reason, we will refund your purchase price, less a 15% restocking fee. We will not attempt to ship your order a second time.
